FAQs

Reliable Answers to Our Most Common Questions

A team member that will provide excellent service, that you will feel comfortable with, someone who will respect and care for your privacy and valuable possessions. We make every effort to schedule you with the same team member.

We prefer you to not be home. We seem to be more relaxed and efficient when we don’t have to be concerned about being “in the way”. Even so, if you are more comfortable being home while your service provider is cleaning we welcome that too.

Call within 24 hours of receiving the service and we will work to make sure you are satisfied. We welcome all feedback and will correct anything that doesn’t meet your standards if we can.

We ask that you supply the cleaning supplies that you like used for all the different surfaces that make your home unique. We bring along with us basic cleaning supplies in case we need them such as vinegar and baking soda.

When interviewing our clients we will customize our services to meet their needs. For example, how often cleaning is needed; exactly what our clients want to be cleaned; what they don’t want touched and what type of supplies they want used in their home.

“Detailed Cleaning” is the first time cleaning or “Spring Cleaning”, which means everything but windows and walls pretty much! Everything is scrubbed to remove stains or dirt. It takes twice as long as a “basic cleaning”. “Basic Cleaning” is maintaining the detailed cleaning; items that make it a detailed cleaning get rotated in.

We will interview anyone interested in the cleaning industry. We want women that are looking to use this opportunity to support themselves during their educational career, or have chosen to make a career change. We take the time to do back-ground checks to ensure our client’s safety and my staff works side-by-side with them until we feel they are ready to work solo! We also pay well with bonuses to ensure we keep our quality people.

Have a specific question? Call (910) 471-5669 to speak with us today.

Our Clients

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Our Partners

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Customer Reviews

Luciana and her crew do a fabulous job. They show up precisely on time and do a terrific job at a reasonable price and all with a very friendly approach. Luciana is also very prompt returning phone calls or e-mails to schedule follow up cleanings. I definitely recommend Top to Bottom House Cleaning.

Carlos P., Thumbtack review

These ladies were professional, friendly, and efficient. My house looked great when they were done. They didn't mind when my dogs and toddler got in the way. I will be continuing to use their service twice a month and would recommend them to anyone.

Katie L., Thumbtack review

Luciana you are awesome!! I love it you are amazing. I'm definitely referring you to my neighbors and friends!

Elizabeth B., Wilmington NC

Thank you so much! The house looks great!

Eric H, Wilmington NC

Lucy communicated to me throughout the day. She let me know that she was running late due to one of her cleaners who called out sick. I appreciate her keeping in touch. I had an appointment to get to so they didn't get to take their normal amount if time cleaning but they did a great job getting to as much as they could in less time than normal. I would hire again.

Liz T., Thumbtack review

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